admin Fix HP Printer Offline Error With 6 Methods
The leading cause behind the “HP Printer Offline” issue is broken communication between your computer and the Printer. Apart from this, several other factors are also responsible for leading the Printer to an “offline” state. The HP printer can show an offline error due to a paper jam, cable issues, availability of too many pending print jobs, Etc. Sometimes, it is pretty frustrating when it comes to finding what breaks the connection between your Printer and computer.
If you cannot fix this error on your own and seek experts’ help, look at our troubleshooting guide below.
Why Is My HP Printer Offline?
Once you know that a disrupted connection between the PC and the Printer causes an “offline” issue, ensure to take care of some important things here. HP printer should be switched on and connected to the same Wi-Fi as your computer. Further, check that HP Printer is not enabled in “offline mode”. Go to the “Control Panel” of your, and select Printer in online mode.
Ensure your Printer is not selected as “Use Offline mode”. To confirm, go to “Settings”>“Bluetooth & devices”>“Printers & scanners”. Now, choose your Printer and go to “Open print queue”. Under “Printer”, uncheck “Use Printer Offline” mode if it is selected.
But if the above tip did not work for you and your HP Printer keeps going offline, check some other solutions below.
How To Fix HP Printer Offline Issue in Windows
When your HP Printer says offline, many reasons are behind this. Below you can look at some best tips to fix this error.
1. Check the Connection Between the PC And Printer
Suppose your HP printer is showing an offline error. In that case, it is because the Printer is not connected to the PC properly. The loose connection between the computer and the Printer can also cause an offline issue.
If you use a wired printer, the cable of the Printer should be in a good state. A broken or damaged printer cable can break communication and put the Printer offline.
The USB and power cord of the Printer should be functioning well. But if something is wrong with these cords, your Printer will go into “Offline” mode.
Both ends of the USB should properly connect to the PC and Printer.
For wireless printers, ensure the Printer and computer device are connected to the same Wi-Fi connection.
2. Check ‘Use Printer offline’ status is not selected
Another possible reason behind the HP Printer error state might be – the Printer is in offline mode.
See the steps below to check whether the Printer is chosen “offline” or not:-
- Firstly, access the “control panel”.
- Secondly, click on “printer and scanner”.
- From the available connected devices, choose your Printer.
- Right-click on your Printer and choose “use printer online”.
3. Enable HP Printer As “Default”
For the HP Printer Offline fixes, setting the Printer as default is essential.
Follow the steps below to do so:-
- First, open “Run” and type “Control Panel”.
- After this, click the “Device and Printer” option.
- Now, you will see your connected Printer. And if your connected Printer is showing the green check mark, it means your Printer is selected as “default”.
- Finally, if the green check is unavailable, right-click on the Printer and choose “Default”.
4. Reinstall and Update Printer Drivers
You need to install the Printer drivers to the latest updates. But if the printer drivers are outdated and corrupted, this will prevent the Printer from functioning well.
So make sure you should update your printer drivers to the latest version. To install drivers, visit the official site of HP.
- To begin with, go to the “Device Manager” of your PC.
- Now, click on “Printers”.
- Find your printer model, right-click on it, and choose the “Update Driver” option.
- Let your printer “search automatically” and wait until the task is completed.
- After the completion of the job, reboot your computing device.
Steps to reinstall drivers:-
- To reinstall drivers, go to the “Control Panel”.
- Then, click on “Remove Programs”.
- With the above step, we will remove existing drivers.
- After that, download the drivers from the offline HP website.
5. Fix Printer Spooler Service
If HP Printer is showing an offline issue, check the “printer spooler” settings. The printer Spooler is available on your PC, and its main task is to keep the print jobs in the computer’s memory. And if the spooler service has faults, it causes the Printer to be in an error or offline state.
Fix the print spooler service with the following steps:-
- Open the “Run” dialog box.
- And enter the given “Services.msc” and click “OK”.
- A window will appear, and choose “Print Spooler”. Right-click on it and select “Stop”.
- Go to the “Windows File Explorer” and enter C:\Windows\System32\Spool\Printer on the address bar. Click “OK”.
- Delete all print files to clear the printing queue.
- Go back to the “Print spooler” again, right-click & choose “Start”.
- Eventually, restart both the Printer and the PC.
The print spooler can be fixed if you delete all pending print jobs. And this will also fix HP Printer Keeps going offline issue.
6. Reconfigure Printer Properties
Incorrect configuration of HP Printer properties can also cause an offline issue. So, validly configure them.
1. Go to “Control Panel”.
2. Choose “Devices and Printers”.
3. Access the “Printer Properties” option from the dropdown menu
4. Make essential alterations in the “Ports” tab –
- Choose an IP address for your Printer
- Click on “Configure Port.”
- Uncheck “SNMP Status Enabled”
- Click on “OK” to save changes.
How to Fix HP Printer Offline For Mac
HP printer offline error is quite common among Mac users. And sometimes, it becomes a burden for users to fix it independently. Check for the following things while facing Printer offline issues on Mac:-
- Firstly, make the Printer is not in sleep mode.
- Sufficient print sheets should be available in the input tray of the Printer.
- Ink cartridges must have enough ink to complete the printing task easily.
Apart from this, you can also reset the print system to fix the various printer issues. HP Printer Troubleshooting Tip for Mac Users:-
- First, go to the “Menu”.
- Choose “System Preferences”.
- Select “Printer and Scanners”.
- Then, “Print & Scan” and “Print and Fax”.
- Right-click on “printer” and click on “Reset print system”.
- Once you choose “Rest Print System”, a pop-up will appear asking you to enter a password.
- Enter the password and click “confirm”.
- Wait and try again.
Note – After completing the above procedure, connect the HP printer to the Mac system. And will fix the HP Printer Offline issue.
The Last Note
If still, your HP Printer showing offline error even after following the above troubleshooting tips, don’t worry you can Call our HP Printer Support experts. Our team of professionals will provide you best troubleshooting solutions.
Frequently Asked Questions
To get back your HP printer online, go below steps:
Choose Starts > Settings > Bluetooth & devices > Printers & Scanners
Next, select your Printer and then open the print queue
Under Printer, ensure that Use Printer Offline is not selected
If your device can’t communicate with your Printer, you may see the Printer saying it’s an offline error. A loose cable connection or an outdated operating system or printer driver can cause this.
Follow the below steps to reset you’re HP Printer offline:
1. First, connect the printer power cord to the Printer
2. After plugging, turn it on
3. Now, from the wireless router, disconnect the power cord
4. Before reconnecting, wait for a few seconds.
Note: This is because the internet takes a few minutes to return.
First, go to the Start button > select Control Panel to change the HP printer from offline to online mode. Next, under the control panel, select the option Devices and Printers.
Now, right-click on it and select the “See what’s printing” option. After that, go back to the ‘Printer’ option. And from here, choose the “Use Printer Online” button.
HP printers keep switching offline because of an outdated printer driver or a loose cable connection. All issues with the HP printer have been resolved by the HP Smart app automatically.
Related Resources:
- HP Printer Error Codes List with Solution
- Find WPS Pin On HP Printer to Setup the Wireless connection